Podcast Support Specialist (United States)

Note: This role has been filled.

Overview

We’re on the lookout for a conscientious podcast support specialist to join the team building Captivate.fm, our fast-growing podcast hosting, analytics and marketing platform.

Working directly with our Head of Support & Experience and the marketing team, the perfect candidate is a driven, self-motivated individual with exceptional written English skills, stellar organisational skills and a passion for treating people well.

The right person will work with our best-in-class support and experience team and will continue to build the well-considered podcaster experience for Captivate podcasters.

This role adds to an established and highly-efficient team, based worldwide, with a focus on treating people well and putting podcasters first.

This is a contract-based role due to the UK location of Captivate.

Key skills & qualifications

Must-haves

• Good standard of written English
• Proactive & forward-thinking
• Excellent time management & organisational skills
• Relevant experience in a product support role or provable, portable experience in an adjacent role
• Based in the United States

Nice to have (any of the following)

• Podcast industry experience
• Experience authoring help articles
• Experience creating tutorial videos
• Collaboration experience with marketing teams
• Experience working within a small, tech company team

Benefits

• Highly-competitive rates
• Optional travel to places including New York City, Los Angeles and Orlando
• Huge progression potential for the right person
• Regular team perks including days out, evenings out and beer drops
• Flexible working
• Full-time remote working